Pro Wood Floor Supply, INC.

FULL TERMS AND CONDITIONS

 

IMPORTANT NOTICE TO BUYER/CUSTOMER:

Prowood Floor Supply’s Return Policy- To return merchandise purchased at Prowood Floor Supply, a Returned Material Authorization (RMA) is required. Please contact a Prowood Floor Supply sales representative to assist you with an RMA. Please contact John@ProwoodFloorsupply.com. Any order claims and/or discrepancies should be reported to Prowood Floor Supply within 3 days of receiving the product. Credit will be issued using the same method by which the material was purchased, minus a 20% restock fee and shipping fee. All “Special order” products cannot be returned. Orders cannot be cancelled after shipping.

Prowood Floor Supply cannot accept returns on items after 15 days. Products that are returned will not receive a refund under these conditions…

  • Products not purchased from Prowood Floor Supply.
  • Any products that have been damaged or altered in any way –this excludes manufacturer defects as well as materials damaged in shipping.
  • Any products not returned in the original packaging and/or without original accessories

Your understanding in this matter is greatly appreciated.

 NATURAL PRODUCTS/ SAMPLES/EFFECTS OF INSTALLATION:

Any product consisting of or containing any natural material sold by Seller is subject to variations inherent in a natural product. Such product will expand and contract seasonally and with all changes in temperature and moisture. Real wood possesses unique characteristics and graduations of color, graining and other features that are hallmarks of nature’s own materials. No such graduations, variations or characteristics shall constitute a defect under the limited warranty, or otherwise. All specimens submitted by Seller as samples are intended only as an identification of general and surface characteristics, and the general layout, color and finish. The cross section and backing material of such samples do not indicate the product to be sold by Seller, but are for display purposes only. Any claims for justifiable defects discovered prior to installation are forever waived as soon as the product actually installed.

DO NOT INSTALL SUCH DEFECTIVE PRODUCTS.

These policies contain the terms and conditions of the sale of our products. By placing an order with us, you agree that these policies contain the final, complete and exclusive statement of the terms of agreement regarding the purchase of products from or through ProWood Floor Supply, Inc., notwithstanding any terms or conditions contained in any prior or subsequent purchase order you use to place an order with PWFS. Changes to this agreement are effective only in writing and signed or initialed by both Buyer and Seller. Upon notice to buyer, seller respecting future transactions may change these terms of sale. Clerical and mathematical errors are subject to correction.