Pro Wood Floor Supply, INC.

FULL TERMS AND CONDITIONS

 

IMPORTANT NOTICE TO BUYER/CUSTOMER:

Prowood Floor Supply’s Return Policy- To return merchandise purchased at Prowood Floor Supply, a Returned Material Authorization (RMA) is required. No product can be returned if opened or used. Please contact a Prowood Floor Supply sales representative to assist you with an RMA. Please contact John@ProwoodFloorsupply.com. Any order claims and/or discrepancies should be reported to Prowood Floor Supply within 1 days of receiving the product. Credit will be issued using the same method by which the material was purchased, minus a 25% restock fee and shipping fee. All “Special order” products cannot be returned. Orders cannot be cancelled after shipping.

Prowood Floor Supply cannot accept returns on items after 7 days. Products that are returned will not receive a refund under these conditions…

  • Products not purchased from Prowood Floor Supply.
  • Any products that have been damaged or altered in any way –this excludes manufacturer defects as well as materials damaged in shipping.
  • Any products not returned in the original packaging and/or without original accessories

Your understanding in this matter is greatly appreciated.

 

SHIPPING DAMAGE & UPS CLAIMS:
Please inspect all packages and products promptly upon delivery.
Prowood Floor Supply carefully prepares and packages orders for shipment. However, damages may occur while an order is in transit with UPS.
If your order arrives damaged, please contact Prowood Floor Supply WITHIN ONE BUSINESS DAY upon delivery and provide photographs of the damaged product, packaging, shipping box, and shipping label. Please retain all original packaging and damaged merchandise, as UPS may require these items during the claims process.
For products damaged during UPS transit, Prowood Floor Supply will initiate a damage claim with UPS on the customer’s behalf.
Please note: Products damaged during shipping will not be refunded, exchanged, credited, or replaced until the applicable UPS damage claim has been reviewed and approved.
Once UPS approves the claim, Prowood Floor Supply will work with the customer to provide the appropriate resolution, which may include replacement merchandise, exchange, or refund, as applicable.
Prowood Floor Supply is not responsible for delays associated with UPS’s investigation or claims-processing timeframe.
By placing an order with Prowood Floor Supply that requires shipping, the customer acknowledges and agrees to this Shipping Damage & UPS Claims Policy.
Please note: If a purchased item(s) has not been delivered, or if property damage has occurred, and a refund is requested, customer will have two options; wait for UPS claim process to occur as mentioned above OR request for an immediate refund with a 25% restocking fee applied.

These policies contain the terms and conditions of the sale of our products. By placing an order with us, you agree that these policies contain the final, complete and exclusive statement of the terms of agreement regarding the purchase of products from or through ProWood Floor Supply, Inc., notwithstanding any terms or conditions contained in any prior or subsequent purchase order you use to place an order with PWFS. Changes to this agreement are effective only in writing and signed or initialed by both Buyer and Seller. Upon notice to buyer, seller respecting future transactions may change these terms of sale. Clerical and mathematical errors are subject to correction.